Frequently Asked Questions
Can you provide free quotes?
Yes, we can. We provide both estimates and formal proposals.
Can you guarantee plants?
We can guarantee, for a period of one year from the date of installation, all plant material and labor costs except the following: Japanese Maples, Roses, Rhododendron, Perennials, and all plants not designated for Zone 5. Note: In order to keep guarantees in force, all invoices must be paid within 30 days of invoice.
Can you guarantee sod and annual flowers?
No, Sod and annual flowers can be the fastest and most efficient way to add color and value to your landscape. Sod and annual flowers are guaranteed fresh upon installation but are not guaranteed after installation, unless Awad Landscapes is contracted for watering and care post-installation.
Do you charge a design fee?
Yes, we do Auto CAD (CAD) designs for customers and 3D models. Landscape designs help you visualize what it could be like and you get to have your input of concept, layout, colors, features and more. This is a process that you can implement over time. Some do it all at once while others do it over 3-5 years.
Do you credit us if we go with a design that we implement?
Yes we give you a credit on the design fees if we’re hired to do the installation work. See our YouTube channel for some of our work.
Are you insured?
Yes, we are. Certificates are available upon request.
From where do you purchase materials?
Doty’s, Gerdes, Lurveys and Wilson’s Nursery
What size jobs do you work on?
We have completed projects ranging from $1,500 to $2,000,000. We have worked on everything from installing a new paver patio or a yard in Chicago to landscaping the Northwest Suburbs of Chicago.
Are you bonded?
Yes, We are bondable. Performance bonds add 5% to 10% to the job.
Do you warranty Drainage Solutions?
No, Unfortunately we can not guarantee any drainage solution. There are several solutions out there but there are a ton of variables that contribute to drainage issues. We will give you our best idea and solution but there are no guarantees.
How does your installation warranty work for landscaping?
We don’t warranty Perennials, sod or seed. We warranty Trees and Shrubs as long as they are on a watering system such as a soaker hose or irrigation system. Sod, plants, and trees are fresh upon installation but are not guaranteed after installation unless Awad Landscapes is contracted for watering and care post Installation. If Awad Landscapes is contracted for post-care, the Trees and Shrubs have a warranty of 3 months after installment. If payment is not on time, warranty is voided out.
Do you install Irrigation or drip systems?
Yes, we do however we do not test the water pressure prior to installation. The customer will need to have a plumber check this prior to our installation and we are not responsible if the water pressure drops. We are not liable if the system isn’t putting out enough pressure to water all the plants per our setup.
Do you do background checks on your employees?
Yes, We use http://www.hireright.com to ensure were hiring the right candidates.
Are you and your Employees Certified for the work that they perform?
Yes, We certify all of our employees using Training videos and hands on training in the field. Each employee must get certified to use certain pieces of equipment and how to do certain jobs.
Do you sub out your work?
Yes, We do sometimes, and we verify our sub contractors.
How do you keep track of your jobs and how do we know when we will be done?
We have an online portal created just for you. You can log into it anytime and see where you are on the calendar, daily expectations, pictures of the job progressing, payments and any messages from our project managers or employees in one area.